Equipment Maintenance and Damage Policy

1. Equipment Maintenance

To ensure your experience and rights, please perform the following actions after the delivery of the equipment:

1.1 Pre-Use Check:

Before each use, please check the battery level to ensure the equipment is functioning properly.

1.2 Post-Use Cleaning:

After each use, please promptly empty the grass clippings from the grass bag (if applicable).

1.3 Storage and Collection:

Please store the equipment in a safe area, ready for collection by the delivery personnel.

1.4 Usage Guidelines:

Please follow the operation manual and avoid using the equipment in areas where its use is prohibited to prevent damage to the machine.

2. Laws, Regulations, and Customer Responsibilities

2.1: The customer must comply with New Zealand laws and regulations, including the Health and Safety at Work Act 2015 and the Consumer Guarantees Act 1993, when using the remote-controlled lawnmower. This agreement is governed by New Zealand law, and any disputes shall be resolved in New Zealand courts.

2.2: During the rental period, the customer must adhere to the equipment maintenance guidelines to ensure proper upkeep. The customer is fully responsible for the use and storage of the equipment. If damage or loss occurs due to improper use, poor handling, or intentional damage, the customer shall bear full responsibility and compensate for the loss at the market value.

2.3: The customer must ensure that the equipment is used in a safe environment and avoid using it in prohibited areas (such as parks, reserves, etc.).

3. Accident Reporting

If an accident occurs during use (such as equipment damage or injury), the customer must immediately stop using the equipment and send an accident report to our company promptly for necessary processing and evaluation.

4. Compensation Details

4.1 Damage During Rental Period:

If the equipment is damaged due to improper use or negligence by the customer during the rental period, the customer will be responsible for the repair or replacement costs.

4.2 Damage Upon Return:

If the equipment is returned with noticeable damage (including but not limited to mechanical failure, external damage, etc.) at the end of the rental period, the customer will need to compensate for the repair or replacement costs. The specific amount will be determined based on the extent of the damage and the repair/replacement costs.

4.3 Force Majeure:

If the damage is caused by force majeure factors (such as natural disasters, extreme weather, etc.), the customer may apply for an exemption or partial refund depending on the situation. We will negotiate with the customer to reach a reasonable solution based on the damage.

5. Compensation Process:

Once the damage is confirmed, the customer will receive a detailed compensation notice. The compensation amount will be calculated based on the actual repair or replacement costs. The customer must complete the compensation payment within 7 working days from the receipt of the notice.