Refund Policy
The refund policy for equipment rental products on this website is as follows:
1. Refund before Delivery:
If you wish to cancel the service and request a refund, you can do so through the platform (app or website) before the service is provided. The cancellation and refund request is valid only after the order is confirmed, and up to 3 hours before the scheduled delivery time. The refund will be processed through the original payment method, and the time it takes for the refund to appear in your account depends on the payment provider.
2. Refund during Use:
If, during the use of the service, it is interrupted due to force majeure (such as heavy rain, thunder or machine malfunction), the refund policy is as follows:
| Situation | Remaining Time | Refund Policy | Refund Method |
|---|---|---|---|
| Natural Factors | ≥80% | Refund 50% of the order fee | The refund will be returned to the original payment account. (Depending on the payment channel, the processing time may vary. Our customer service team may contact you for a second confirmation before the refund is issued.) |
| ≤20% | No refund | ||
| Equipment Factors |
≥70% | Refund 100% of the order fee | |
| 50%≤remaining time < 70% | Refund 50% of the order fee | ||
| 10%≤remaining time < 50% | Refund 20% of the order fee | ||
| remaining time < 10% | No refund |
3. Refund after Use:
No refund is supported after the service has ended. If you have feedback regarding the service quality, please contact customer support promptly.
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